COVID-19 Information & Updates

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Confirmed Cases of COVID-19 in West Springfield

Post Date:03/25/2020 4:17 PM

CONTACT: Jeanne Galloway, REHS, MPA, CHO

Director of Public Health

Two (2) West Springfield residents have been confirmed to have contracted the COVID-19 virus.  The Health Department awaits additional confirmation from the Massachusetts Department of Public Health (MDPH).  The Health Department is currently on the cases.  Those who have been in close contact with the residents are being identified and will be contacted properly in accordance with professional practice. The West Springfield Health Department continues to work tirelessly to assure that our community has the most recent and accurate information and resources to protect our public health.  The health of our community needs to be protected at this time more than ever. 

There are noted delays with obtaining accurate information from the identified channels of the MA DPH and CDC which we have addressed on the local, regional, and state levels.  There are problems being experienced nationally with information sharing among health care providers, laboratories and public health agencies.  We continue to work with our local health care providers and laboratories to improve information flow and create an ability for effective and timely action at our local level.  Due to this identified delay in results- If you are staying at home due to pending test results, are self-isolating due to active symptoms, or have other COVID-19 information please call directly to the Health Department at 413-263-3206 or email us at  This will support the timely follow-up necessary to maintain safety and continued monitoring within our community. 

  • There are daily needs that local health departments are required to perform to assure our public health for this
    current situation including:
    • Active communication and collaboration with regional, state, and national public health partners 
    • Resource management and allocation
    • Increased staffing and assuring our workload is being able to be successfully executed
    • Daily monitoring and case management with COVID-19 cases within West Springfield 

Remember to take precautions to protect yourself and your family.  

Illustration: washing hands with soap and water

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Illustration: Woman quarantined to her home

Avoid close contact

man in bed

Stay home if you’re sick

woman covering their mouth when coughing

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.

  • Throw used tissues in the trash.

  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

man wearing a mask

Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room.  

  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

cleaning a counter

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.

  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.


If you have a local Health Department question or request you can call the department at 413-263-3206.

More information, including all Covid 19 positive results from across the commonwealth, can be found on the Mass Department of Public Health web page at , by calling the DPH Epidemiology Program at 617-983-6800, or by calling 211. (Please note, due to large call volume on the epi line and 211, you may have to leave a message and wait for a return call.)  You can also sign up for alerts about Covid 19 by texting COVIDMA to 888-777.


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