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COVID-19 Information & Updates

Town Hall, Senior Center and the Library are closed to the public until further notice.

The West Springfield Police Department and Fire Department lobbies are closed to the public for non-emergencies.

Please call the business line to any department regarding Town business as will be doing our best to assist you by phone or via email.

Refund Policies

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PROGRAM REFUND POLICIES:

 

I) General Programs and Sport Activities:

1.) Full refunds will be made when requested three weeks prior to the start of a program/activity, or the participant has been assigned to a team.

2.) Partial refunds will be made when requested less than three weeks before the start of an activity, 30% of the registration will be retained as administrative cost and 70% will be returned to the purchaser.

3.) No refunds will be made once a class, program or sports activity has begun.

4.) Refunds take 4-6 weeks for processing.


II) Centrum Playground/Tiny Tots/S.T.E.P. Programs Refund Policy:

1.) A full refund will be made if requested prior to the 1st business day in June. (on or before May 29, 2020.)

2.) Partial refunds will be made when requested three weeks before the start of a session, 30% of the fee will be retained as administrative cost, and 70% will be returned to the purchaser. No refunds will be made when requested less than three weeks prior to the start of a session.

3.) No refunds will be made once a session has begun.

4)   Refunds take 4-6 weeks for processing.