COVID-19 Information & Updates

Town Hall, Senior Center and the Library are open by appointment only. Please call the department you would like to make an appointment with for scheduling.

The West Springfield Police Department and Fire Department lobbies are closed to the public for non-emergencies.

Please call the business line to any department regarding Town business as will be doing our best to assist you by phone or via email.

Housing Rehabilitation

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The Housing Rehabilitation Program

The Housing Rehabilitation Program provides eligible homeowners with grants in order to address code violations and accessibility upgrades for low-and moderate-income households. Some examples of eligible repairs are as follows, but are not limited to:

  • electrical
  • foundation repair
  • ceilings/walls
  • sillwork
  • doors/windows
  • handicap accessibility
  • chimneys/roofs
  • asbestos removal
  • floors/joists
  • boilers/furnaces
  • insulation
  • plumbing
  • bathrooms
  • hot water systems
  • lead paint removal

Apply to the Housing Rehabilitation Program

If you are interested in applying to the Housing Rehabilitation Program, please reach out to Shirley Stephens, housing rehabilitation coordinator, at 413.781.6045. 

You will be asked to fill out a short pre-application, ensuring your income level falls within federal income guidelines, as laid out by the federal Office of Housing and Urban Development. If you are qualified, you will be asked to complete an application, and be entered on to a waiting list. 

If you have questions about the program, you can also reach out to the Office of Community Development at 413.263.3044. 

Other Resources

If you are unable to wait on the waiting list for Housing Rehabilitation, or have a specific concern, please look into these other local and statewide programs that offer a range of low-interest loans and direct grants.

Housing Modification Loan Program 

No interest loans to modify the homes of adults & children with disabilities. 

Fuel Assistance 

Also known as the "Low Income Home Energy Assistance Program," helps eligible households challenged by the high cost of home heating fuel pay a portion of their winter heating bills. In some cases, clients are eligible for heating system repair also. 

Weatherization Assistance Program / Heating System Repair and Replacement

WAP provides eligible households with full-scale home energy efficiency services. 

Septic System Repair Loans

Low interest loans available to keep septic systems compliant with Massachusetts Title V requirements. 

Home Improvement Loan Program

5% loans up to $50,000 to make general, non-luxury improvements to your property.

Get the Lead Out Program

0% (for owner-occupied or non-profit owned) loans to remove hazardous lead paint. 

Preventing Foreclosure

Meet with a Wayfinders foreclosure counselor to prevent the risk of homelessness. 

Homeownership Assistance 

Attend a First Time Homebuyers class and apply to receive up to $10,500 in down payment assistance. 

West Springfield Housing Authority

The WSHA provides decent, safe, and sanitary housing for low and moderate income persons. They own 347 units in West Springfield. 

MA Department of Housing and Community Development

This webpage includes state resources for:  state-aided public housing, rental assistance, homelessness prevention, housing assistance for specific groups (victims of domestic violence, children, others), and homeownership opportunities.