COVID-19 Information & Updates

Town Hall, Senior Center and the Library are closed to the public until further notice.

The West Springfield Police Department and Fire Department lobbies are closed to the public for non-emergencies.

Please call the business line to any department regarding Town business as will be doing our best to assist you by phone or via email.

Water Information

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West Springfield Massachusetts has a population of approximately 28,500. West Springfield's water system consists of 1296 hydrants; 3140 valves and 155 miles of pipe ranging from one to twenty-four inches.

Flushing of the Town's drinking water mains is accomplished by opening certain hydrants that are part of 600 separate sequences designed to clean the entire drinking water main system. The crews may or may not be on your street but the flushing sequences are designed to clean the water mains on your street.

Unidirectional flushing of our water system pipes started on 4/7/2020. The estimated / completion schedule of when Flushing will occur in each of our 16 zones is listed below when available

This important annual flushing cleans water mains, allowing us to maintain drinking water quality, protect public health, and ensure adequate water pressure in the pipelines.

No interruption of water service is expected during the flushing program. But some consumers may experience temporary discoloration and low water pressure to their home or place of business

The employees that will perform this work will be driving vehicles with the Town of West Springfield DPW name clearly displayed on the door. Employees will also carry Town of West Springfield DPW, Water Division identification cards.

If residents experience any change in water quality after this flushing or have questions about the program, they should contact Deputy Director of Water Jeff Auer at (413) 263-3230.

Unidirectional Flushing Schedule Information

To know what Zone your are in use the Flushing Zone Maps.

Zone 1 - 4/07/20 to 4/10/20 

  • Butternut Hollow Rd
  • Chilson Rd
  • Great Plains Rd
  • Havenhurst Rd
  • Lotus Ave
  • Nonotuck Rd
  • Northwood Ave
  • Paucatuck Rd
  • Sherwood Ave
  • Tatham Hill Rd

Zone 2 - 4/13/20 to 4/17/20 

  • Audubon Ave
  • Belknap Ave
  • Buckingham Ave
  • Charles Ave
  • Pilgrim Rd
  • Robinson Rd

Zone 3 -4/13/20 to 4/17/20 

  • Amherst St
  • Braintree Rd
  • Bridle Path Rd
  • Forest Ridge Rd
  • Lantern Ln
  • Morgan Rd
  • Timber Ridge Rd
  • Wellfleet Dr
  • Westwood Dr
  • Winona Dr

Zone 4 - 4/20/20 to 4/21/20 

  • Allison Ln
  • Autumn Rd
  • Birch Park Cir
  • Deer Run Rd
  • Galaska St
  • Larivee Ln
  • Laurence Dr
  • Lennys Way
  • Lincoln St
  • Paulson Dr
  • Peachstone Glen
  • Penrose Dr
  • Ryan Dr
  • Trotters Walk
  • W Autumn Rd
  • Wilbert Dr
  • Wishing Well Way

Zone 5 - 4/21/20 to 4/24/20 

  • Albert St
  • Benedict St
  • Brookline Ave
  • Cass Ave
  • Cora St
  • Ely Ave
  • Farnum St
  • Granger Pl
  • Humphrey Ln
  • Lennys Way
  • Maple Hts
  • North St
  • Prince Ave
  • Salem St
  • Thompson St
  • Vernon Pl

Zone 6 - 4/21/20 to 4/30/20 

  • Alderbrook Ln
  • Boulevard Pl
  • Bridge St- Mitteneague
  • Dion Dr
  • Fenor St
  • Front St
  • Glenview Dr
  • Guy Pl
  • Hampden St
  • Harwich Rd
  • Murray Pl
  • Nelson Cir
  • Smith Ave
  • Unico Way
  • Webster Ave
  • Wilder Ter

Zone 7 -4/21/20 to 4/24/20

  • Abigail Ln
  • Carriage Ln
  • Cataumet Ln
  • Golden View Dr
  • Harbey Rd
  • Hewitt St
  • Morgan Rd
  • Therese Marie Dr

Zone 8 -4/24/20 to 5/1/20 

  • Appaloosa Ln
  • Apricot Hill Ln
  • Blossom Rd
  • Bluebird Ln
  • Gregory Ln
  • Heritage Ln
  • Hummingbird Ln
  • Jennifer Dr
  • Redden Rd
  • Sweet Fern Dr
  • Vincent Dr
  • Woodbrook Ter

Zone 9 -4/24/20 to 4/27/20

  • Bayberry Ln
  • Beauregard Terr
  • Brittany Pl
  • Christopher Ter
  • Quarry Rd
  • Sean Louis Cir

Zone 10 -4/27/20 to 5/5/20

  • Austin Ln
  • Clara St
  • Elizabeth St
  • Farmer Brown Ln
  • Hickory St
  • Highland Ave
  • Highland Ln
  • Highland Park Dr
  • Howard St
  • Jennifer Dr
  • Old Orchard Rd
  • Riverdale St
  • Riverview Ave
  • Whitney Ave
  • Wilfred St
  • William St

Zone 11 -4/28/20 to 5/1/20 

  • Apple Ridge Rd
  • Border Way
  • Capital Dr
  • Falvey St
  • Myron St
  • Ravenwood Ln
  • Skyline Dr
  • Squire Dr

Zone 12 -5/1/20 to 5/8/20

  • Advent Dr
  • Bobskill Dr
  • Duke St
  • Eldridge Ave
  • Kent St
  • Lynne Dr
  • Monterey Dr
  • Pierce St
  • Trinity Dr

Zone 13-5/1/20 to 5/6/20 

  • Calvin St
  • Cass Ave
  • Cedar Ave
  • Gay Ter
  • Kings Ter
  • Lewis Ave
  • Oakland St
  • Prince Ave
  • Thomas Dr
  • W Calvin St

Zone 14 -5/4/20 to 5/10/20 

  • Armstrong St
  • Elm Cir
  • Field St
  • Morningside Ter
  • Primrose St
  • Witch Path
  • Worthen St

Zone 15 -5/5/20 to 5/18/20

  • Allen St
  • Belle Ave
  • Beverly Terr
  • Boulevard Pl
  • Chapin St
  • Colton Ave
  • Cottage St
  • E School St
  • James Ave
  • L St
  • Mercury Ct
  • Moseley Ave
  • Parkside Ave
  • Pearson Way
  • Phelon St
  • Sears Way

Zone 16 -5/8/20 to 5/14/20

  • Bramble Ave
  • Circuit Ave
  • Cold Spring Ave
  • Exposition Ave
  • Lowell St

Cold Weather Tips

Cold Weather Tips so you are not left out in the cold this winter. Frigid temperatures and gusty winds can cause one of winter’s worst woes -- frozen water pipes. But home and business owners can take the following simple precautions to prevent the inconvenience and expense of frozen water pipes.

  • Turn off outside faucets.
    Disconnect the hose. Turn off the water from inside your home or business, and then drain the pipe. Leave the outside valve open slightly so any water left in the pipe can flow out and not freeze in the line.
  • Patch any cracks and holes in doors, windows, and walls near pipes.
    When the temperature drops to near zero, a high wind blowing through a small opening can freeze a nearby pipe, even though the temperature in the room is 70° F. When patching these openings, do not block the air vents that your furnace needs for proper combustion.
  • Make sure that heat can circulate around your pipes.
    Pipes inside or outside walls, or in an enclosed area, can freeze, especially when the wind-chill factor is well below zero and heat is not circulating through these areas.
  • Insulate pipes and faucets in unheated areas.
    Wrap pipes with the pipe-insulating material, which is available at hardware and plumbing supply stores, or use insulation. Be sure to protect all pipes in unheated areas, such as crawl spaces and garages.
  • Check with your local water utility before allowing your water to run overnight.
    This practice will not necessarily prevent pipes from freezing. Instead, it wastes water and increases your water bill. Check with your local water utility about the necessity of running water overnight under special circumstances.
  • Check insulation around pipes regularly.
    Older-model furnaces generated sufficient heat to warm basements in cold weather. However, today’s energy-efficient heaters limit wasted heat. Homeowners with wood stoves or other heat sources often turn down the furnace, which could lower temperatures in the basement.
  • Never shut off your heat completely.
    If you are planning to leave your home or business for an extended period and you don’t drain your pipes, you should lower your thermostat (minimum 60 degrees during freezing weather) but never shut it off. The lack of heat can freeze the pipes in walls and the basement. If freezing occurs, the pipes can burst. When the area warms up, the thawing water could cause flooding and possible property damage.

What If Your Pipes Freeze?

  • If despite these precautions, your pipes do freeze, it is best to call a licensed plumber. Make sure you keep the name and telephone number of your plumber handy throughout the winter.
  • If you locate the frozen section of pipe and try to thaw it yourself make sure you are comfortable and knowledgeable enough to do so. At a minimum be sure to take the following precautions to protect yourself and your property:
  • Check the pipe to be sure it is not conducting electricity due to your homes electrical wiring using the pipe as a ground.
  • Don't use a torch with an open flame.
    You risk setting your property on fire. Also, overheating one area can cause the pipe to burst.
  • Do Place a warm towel or rag around the pipe.
  • Make sure you know the location of your master shut-off valve. The frozen pipe may already be broken and, when the water is thawed, it will leak. In this case, you will need to shut off the water in your home or business until the leaky pipe is fixed.