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COVID-19 Information & Updates

Town Hall, Senior Center and the Library are closed to the public until further notice.

The West Springfield Police Department and Fire Department lobbies are closed to the public for non-emergencies.

Please call the business line to any department regarding Town business as will be doing our best to assist you by phone or via email.

Water FAQ

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Expand/Contract Questions and Answers

  • How do I detect a water leak in my buildings drinking water system by reading the water meter?

  • How do I cope with brownish red color water and / or remove that color from my laundry?

  • How does lead enter the drinking water?

  • Who owns the service lines that carry drinking water from the water main to my home?

  • Who owns the service lines that carry drinking water from the water main to a business, industrial or commercial residents?

  • Is the Town of West Springfield in compliance with applicable drinking water standards for lead?

  • How can I find out if my tap water is safe to drink?

  • How will I know if my water isn’t safe to drink?

  • What’s this new drinking water report that I’ve heard about?

  • How can I get my water tested?

  • I don’t like the taste/smell/appearance of my tap water. What’s wrong with it?

  • What if I have a severely compromised immune system?

  • What should I do if I own a drinking water well?

  • What about bottled water?

  • What about home water treatment units?

  • Where does my drinking water come from?

  • How can I help to protect my drinking water?

  • I’m worried about a specific drinking water contaminant (lead, Cryptosporidium, nitrate, radon, etc.) What should I know?