COVID-19 Information & Updates

Town Hall, Senior Center and the Library are closed to the public until further notice.

The West Springfield Police Department and Fire Department lobbies are closed to the public for non-emergencies.

Please call the business line to any department regarding Town business as will be doing our best to assist you by phone or via email.

Community Resources

Press Enter to show all options, press Tab go to next option

The following community resources were provided by the West Springfield Public School's Learning, Engagement, & Family Resources website, which was created as a place for families to visit for academic information and helpful resources at home during the district closure. To access this full website visit:

Local Resource and Information: MASS 211


Food Source Hotline - 1-800-645-8333 (SNAP info. and other information on where to find food resources in MA. 160 languages available) Apply for SNAP 992-6204

Parish Cupboard - 1023 Main Street
West Springfield Emergency Food /Pantry hours are from: 9:00 - 11:00
Groceries can be picked up 1x monthly. If they are new families they need to bring mail with their name and address post dated within the last month.

Margaret's Pantry Holyoke - Open 10-12:30 M-F. Must be one person at a time. Will need ID, mail and SS for all children. Please do not come if sick. 413-538-8026

Neighbors Helping Neighbors - Holyoke Wednesdays 12:30-3:30 6:30-7:30 30 Carew Street 413-437-7593

The Gray House - Curbside distribution. Please do not arrive before 9 a.m.
22 Sheldon Street, Springfield, MA
413.734.6696 Thursdays, 9 a.m.-12 p.m. Second and fourth Fridays, 4 p.m.-6 p.m.

Salvation Army Holyoke Corps - Providing grab & go bags outside of the building.
271 Appleton Street, Holyoke, MA
Tuesdays, Wednesdays, and Thursdays, 9:30 a.m.-Noon

Tuesdays and Thursdays at 11 a.m. for baked goods & vegetables.

WSPS Student Meal Pick-Up Schedule

March 17th - May 1st, 2020

Window of Time for Student Pick-up of Meals: Monday - Friday, 11:00 a.m. - 1: 00 p.m.

Student Meal Pick-up Locations:

  • Memorial School - Parking lot

  • Mittineague School - parking lot

  • Coburn School - Parking lot

  • Boys and Girls Club - Parking lot

  • Fausey School - Parking lot

  • Birch Park Circle - Parking area

  • Tatham School - Parking lot

In an effort to reduce the number of people congregating, upon arrival at the site, parents/guardians will simply provide their child/children’s names, school and grade level. Surrounding school districts are also offering grab-n-go meals as well:

  • Springfield Public Schools M-F 11am-1pm (14 schools) ALSO free books!

  • Holyoke Public Schools: 10:00-12:30 (6 schools)

  • Chicopee Public Schools: M-F 8am-1pm (13 schools) and at the police sub station (ages 21 and under)

Refugee & Immigration Services

Ascentria Care Alliance - 425 Union St. West Springfield 413-562-6015

Multicultural Resource Center - 425 Union St. West Springfield 413-726-1352

“New Internet Essentials customers will receive two free months of Internet service, which is available to all qualified low-income households for $9.95/month plus tax. Apply by April 30, 2020.”

Job Loss & Unemployment

EOLWD and DUA are also filing emergency regulations that will allow people impacted by COVID-19 to collect unemployment in the following circumstances:

  • The workplace is shut down and expects to reopen in four or fewer weeks. Workers must remain in contact with their employer and be available for any work their employer may have for them that they are able to do, but do not otherwise need to be looking for work.

  • An employer may extend the period of the shut-down to eight weeks, and the employees will remain eligible for the longer period under the same conditions described above.

  • If necessary, DUA may extend these time periods.


Governor Baker’s Order on Telehealth Services states that there is no prior authorization needed on any medically necessary doctor’s visits. The full order is available here

From MassHealth: Find resources and information related to the coronavirus for MassHealth applicants, members, and providers. Masshealth has also made it possible to obtain 90 days of medications without authorization

Link to Self Care Recommendations and Resources: Self Care

Substance Use Treatment Services

Partnership for Drug-Free Kids:
In this uncertain time, we know that you may be concerned about keeping your families and your communities safe and healthy. We are dedicated to ensuring you have the support you need to address substance use and addiction — from prevention to recovery.

Our free and confidential helpline services continue to be open and available. Specialists are ready to help if you are having difficulty in accessing support for your family. If your loved one struggling with addiction faces care or treatment challenges resulting from COVID-19 circumstances, we are here to guide you.

You can connect to us in the following ways, with support available in English and Spanish. We’re available from 9:00am-midnight ET weekdays and noon-5:00pm ET on weekends.

Parenting Support

Parental Stress Line: 1-800-632-8188 24/7 - All Languages available

Community and Family Engagement West Springfield: 413-495-1863

Emergency Childcare Resources

Diaper Resources: The Open Pantry Springfield
2460 Main St. Springfield 413-737-5353 Tuesday, Wednesday, Fridays 11:00 am -2 pm

Must have - photo id, proof of address, and health insurance or social security card for each child.

Google Classroom Instructions for Parents

Fuel & Utility Assistance

Eversource is suspending disconnections statewide for two months

From Columbia Gas:
We know this could be a time of financial hardship. So, we've voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic. In addition, we're offering to customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans, and we will suspend late payment charges until May 1.

Fuel assistance - VOC 300 High St. Holyoke 413-552-1554

Resource link provided by Springfield Public Schools: