COVID-19 Information & Updates

Town Hall, Senior Center and the Library are open by appointment only. Please call the department you would like to make an appointment with for scheduling.

The West Springfield Police Department and Fire Department lobbies are closed to the public for non-emergencies.

Please call the business line to any department regarding Town business as will be doing our best to assist you by phone or via email.


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Youth & Young Adult Substance Use Services Directory

This directory is produced by the Massachusetts Department of Public Health (DPH) and lists substance use services across Massachusetts, that are specifically created for youth and young adults.

For free and confidential help find the right youth residential substance use treatment program or other services addressing youth substance use call:

Youth Central Intake and Care Coordination (YCICC)

Toll free: 866-705-2807

or 617-661-3991

TTY: 617-661-9051




 SAMHSA's National Helpline: 1-800-662-4357

SAMHSA's National Helpline is free, confidential, 24/7, 365-day-a-year treatment referral and information services (in English and Spanish) for individuals and families facing mental and/or substance use disorders. This services provides referrals to local treatment facilities, support groups, and community-based organizations. Callers can also order free publications and other information.

Click here to visit their website and for more information.




Get Help

Visit the website by clicking "Get Help" above to find more information, view resources, and chat with a helpline specialist online.

Call 800.327.5050

The Helpline is the only statewide, public resource for finding substance use treatment and recovery services. Helpline services are free and confidential. Caring, trained specialists will help you understand the treatment system and your options.




Text ABOVE to 741-741 for 24/7, anonymous free crisis counseling via the Crisis Text Line. Rather talk than text? Call 1-800-448-3000 to connect with the Boys Town National Hotline.



Boys Town National Hotline is a 24-hour crisis, resource and referral line staffed by highly-trained counselors who can respond to your questions about family and school problems, pregnancy, suicide, chemical dependency, sexual and physical abuse. They also have a chat room staffed with trained counselors. 



Covenant House "NineLine" Hotline is a general hotline for teens with any kind of problem, from substance abuse to family and school problems, to relationships. The Covenant House's expertise is in dealing with homeless and runaway youth.

Call 1-800-999-9999, 24/7

Looking to help a friend? Click here for suggestions and more information. 

Click here for more information and to visit the website!


national drug helpline

The National Drug Helpline is an organization who wants to make a positive change and provide a platform to those who are currently struggling with substance abuse and/or behavioral disorders. The National Drug Helpline provides accessible resources and contact information to anyone who may be in need of substance abuse or mental disorder help. We strive to help as many people as we possibly can to reduce both the stigma and impact of addiction.


Call: 1-888-633-3239

CT Family Care Services is the first minority-owned outpatient mental health agency in Massachusetts, with same-week availability and no wait list! Open and welcoming to all.


Call: (413) 285-8722

View service brochure here!

 Jewish Family Service of Western Massachusetts is known for compassionate, caring and professional counseling services. Counseling offers support to individuals, families and couples across the economic spectrum. Our clients come from all walks of life. Many people learn about us through word of mouth, because JFS has a reputation of being highly professional and trustworthy. Support groups are offered by the Counseling department.  


Call: 413-737-2601


For more information about support groups and urgent consultation needs click here!

Society for Adolescent Health and Medicine

In addition to the sources above, the Society for Adolescent Health Medicine (SAHM) has a wealth of resources for adolescents including: Youth Friendly Substance Use Online Resources, Substance Use Resource Institutes, Treatment Service Locators, Support Groups, and Helplines